MSDO 2025
National Conference
More specific information coming soon!
Aurora, ON
2025 MSDO Conference Host Announced!
The Board of MSDO is pleased to announce that the Town of Aurora will be hosting the 2025 MSDO Annual Conference.
We look forward to spending time in Aurora for another educational and inspiring conference!
“The Town of Aurora is excited to see our MSDO colleagues at the conference next year! Aurora is excited to host you and show case our community. Part of the conference will be taking a tour at our brand new Aurora Town Square (ATS) which is our Art and Culture Hub that has its grand opening September 21st.” ~ Ivey Henriksen
2023 Conference – Niagara Falls Attendee’s
The MSDO Board of Directors asked conference attendees to share their thoughts on the value of attending the MSDO conference.
As a non-member and first-time attendee, the Conference provided significant insight into how municipalities are becoming more efficient while maintaining a level of service for their citizens.
The MSDO Conference was a great opportunity to meet and learn from other professionals in the industry, and share best practices and lessons learned.
The presentations by and networking of Service Delivery experts provide value for every municipality regardless of size or journey maturity.
The opportunity is unmatched!!
This was my first MSDO conference and I thoroughly enjoyed it!
It was comforting to interact with professionals that are experiencing the same challenges and celebrating the same wins as us (the Town of Caledon).
Attending the conference was energizing–I will be taking new ideas and key messages back to the Town.
The MSDO conference is a great opportunity to connect with other municipalities and to learn and grow from everyone’s experience.
The collaboration is truly unique and so very valued.
MSDO is the most comprehensive conference for municipal service delivery professionals.
Presentations support municipalities at the start of their focus on service delivery as well as those who are continuing to evolve. We have more in common than not so this is a great opportunity to connect, collaborate and learn from each other.
2024 Conference – At-A-Glance
Make Your Case For Attending
Attending a national conference offers a number of benefits for customer service professionals:
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Learning about the latest trends and developments in service delivery
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Staying up-to-date on industry best practices and technological innovations
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Accessing valuable training and professional development opportunities
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Developing strong connections with your peers, which allows you to access a network of colleagues who can provide valuable insights and information when your municipality is seeking to understand what others are doing in the service delivery space
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Increasing your municipality’s visibility at a national scale
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Providing many opportunities for networking with other municipal professionals and industry vendors
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Learning new ideas and strategies for improving team skills and providing better service
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Helping to build a sense of community and support within our profession
Learning From Each Other
Expand your learning, gather best practices, benefit from shared lessons and practical case studies, build working relationships and discover together how we can collaborate to build a stronger culture of service delivery excellence for Canadians.
Pack your business cards, get ready to have some fun all while you learn, share insights and engage with senior service delivery professionals from across Canada.
Something For Everyone
This year’s conference will feature a keynote speaker, concurrent sessions, panel discussions, interactive learning for all attendees to participate in and a sponsor tradeshow with networking opportunities.
Entertaining Social Events
The MSDO conference always hosts some great networking social events.
Previous conference delegates will tell you, the MSDO conference is a chance to have a lot of fun and you get to connect with old friends and make some new ones.
Networking is what MSDO is all about. Come to the 2024 conference in Kelowna to blend learning with networking.
Our 2024 Sponsors
Interested in becoming an MSDO National Conference Sponsor?
Gold Supporter Sponsors
Silver Ambassador Sponsors
Need to Contact Us With a Question?
If you have a question about the MSDO Annual Conference that is not answered here, please use our Contact Us form and we would be happy to provide you with additional information.