MSDO
2025 National Conference
May 13th to 15th, 2025
Host: Town of Aurora
Theme: Connection
Aurora, ON
2025 MSDO Conference Host Announced!
The Board of MSDO is pleased to announce that the Town of Aurora will be hosting the 2025 MSDO Annual Conference.
We look forward to spending time in Aurora for another educational and inspiring conference!
“The Town of Aurora is excited to see our MSDO colleagues at the conference next year! Aurora is excited to host you and show case our community. Part of the conference will be taking a tour at our brand new Aurora Town Square (ATS) which is our Art and Culture Hub that has its grand opening September 21st.” ~ Ivey Henriksen
Countdown to MSDO 2025
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Join us in Beautiful Aurora, ON
May 13th to 15th, 2024
The theme of our 2025 conference is Connection.
The 2025 National Conference will have topics of interest for everyone, and the popular get-to-know-your-colleagues networking activities and entertaining social events are back this year.
Agenda
3-day conference, focusing on connection. Connecting attendees to service delivery, innovation, leadership, and technology excellence.
- Keynote presentation
- Presentation from Federal, Provincial and Municipal perspectives
- Panel discussion with event sponsors
- Learning event
- Networking opportunities
- MSDO Awards Gala
Join us to hear from a leading keynote speaker and from your peers about their new initiatives to improve service and learn about how technologies can support your work.
The 2025 National Conference will be an opportunity to celebrate coming together, the importance and value of networking, and the transformation that municipalities have gone through over the last few years.
2024 Conference – Kelowna Attendee’s
The MSDO Board of Directors asked conference attendees to share their thoughts on the value of attending the MSDO conference.
Attending the Municipal Service Delivery Officials conference for the first time was an enlightening experience.
Initially, I wasn’t sure what to expect, but I quickly found myself connecting with like-minded professionals from across the country.
The sessions on customer experience were particularly insightful, as I learned how different municipalities approach and prioritize this crucial aspect of service delivery.
The knowledge and connections I gained have been invaluable, and I look forward to attending future conferences to continue this journey of learning and collaboration.
As an MSDO board member, host community event coordinator and presenter, I found the 2024 conference to be a unique challenge, incredibly rewarding and so much fun.
This was my second time attending an MSDO conference – it provides an exceptional platform for networking, learning and exchanging ideas with professionals from other municipalities and various levels of government.
Our keynote, Beth Hanishewski, and her energetic and uplifting presentation of The Joy Solution, outstanding food and the first annual awards ceremony, where Kelowna was honored as a winner, were highlights that made the experience even more enjoyable.
Working alongside the Board, committee members, and volunteers to plan this conference was a pleasure.
The 2024 MSDO Conference underscored the importance of connection, collaboration, and learning.
I am immensely grateful for the opportunity to be part of this event and look forward to attending more conferences in the future.
The MSDO conference is a great opportunity to connect with other municipalities and to learn and grow from everyone’s experience.
The collaboration is truly unique and so very valued.
MSDO is the most comprehensive conference for municipal service delivery professionals.
Presentations support municipalities at the start of their focus on service delivery as well as those who are continuing to evolve. We have more in common than not so this is a great opportunity to connect, collaborate and learn from each other.
2025 Host Committee Welcome Message
The Town of Aurora is a vibrant and growing community located in the heart of York Region, just north of Toronto. Known for its rich heritage, thriving cultural scene, and beautiful green spaces, Aurora is home to over 65,000 residents and countless businesses. The Town is dedicated to fostering an inclusive, innovative, and sustainable future while maintaining its small-town charm. Over the next 30 years, the Town of Aurora is expected to experience a significant amount of population and employment growth. By 2051, the Town’s population is expected to grow to 85,800 people, with the number of jobs projected to reach 41,600.
Aurora offers a dynamic mix of amenities, including state-of-the-art recreational facilities, a bustling arts and culture scene, and a historic downtown core. At the center of community life is Aurora Town Square, the Town’s largest capital project, which features a modern performance hall, public square, and spaces designed to connect and inspire residents.
For more information, visit aurora.ca.
2025 Conference – At-A-Glance
Tuesday, May 13, 2025
Conference Registration
Learning Event
Welcome Lunch & Networking
Opening Remarks and Welcome from
the Town of Aurora
Welcome Reception and Dinner
Wednesday, May 14, 2025
Breakfast & Networking
Conference
Lunch & Networking
Annual General Meeting & Board Election
Networking Dinner
Thursday, May 15, 2025
Breakfast & Networking
Keynote
Conference
Lunch & Networking
Conference
Awards Gala and Dinner
Conference session and speaker details are draft and subject to final confirmation. For more detailed information, check out the agenda when it is available.
2025 MSDO Conference Updates
Hotel Venue
This year’s conference will be in Aurora, from May 13-15 at the Holiday Inn Express & Suites.
Discover comfort and convenience at Holiday Inn Express & Suites Aurora, where guests can enjoy modern amenities and a prime location. Perfect for both business and leisure travelers, this hotel provides easy access to local attractions and activities in and around Aurora.
Holiday Inn Express & Suites Aurora offers air-conditioned rooms equipped with a wardrobe, desk, flat-screen TV, and private bathroom. Guests can stay connected with free WiFi available throughout the property.
Located just 47 km from Toronto and 34 km from Vaughan, Holiday Inn Express & Suites Aurora is an ideal choice for travelers
Again this year, we have an incentive for non-members
Municipalities that are not yet members of MSDO pay the same conference rate as members and get a complimentary MSDO membership for the rest of the year!
If you know a municipality that might be interested, please pass this news along.
See you in Aurora!
Holiday Inn Express & Suites, Aurora
Hotel Info:
MSDO 2025 National Conference Reservation
Booking Link – Holiday Inn Express & Suites Aurora
Dates: May 12-16, 2025
Group Code: MSDO
Individual Cancellation: 72 hours individual cancellation
Cut-off Date: Wednesday, March 26, 2025
Hotel Direct Line: 905-418-8000
Transportation
Flying
Information coming soon.
Bus
Information coming soon.
Information coming soon!
Optional Learning Event
Information coming soon!
Make Your Case For Attending
Attending a national conference offers a number of benefits for customer service professionals:
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Learning about the latest trends and developments in service delivery
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Staying up-to-date on industry best practices and technological innovations
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Accessing valuable training and professional development opportunities
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Developing strong connections with your peers, which allows you to access a network of colleagues who can provide valuable insights and information when your municipality is seeking to understand what others are doing in the service delivery space
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Increasing your municipality’s visibility at a national scale
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Providing many opportunities for networking with other municipal professionals and industry vendors
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Learning new ideas and strategies for improving team skills and providing better service
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Helping to build a sense of community and support within our profession
Learning From Each Other
Expand your learning, gather best practices, benefit from shared lessons and practical case studies, build working relationships and discover together how we can collaborate to build a stronger culture of service delivery excellence for Canadians.
Pack your business cards, get ready to have some fun all while you learn, share insights and engage with senior service delivery professionals from across Canada.
Something For Everyone
This year’s conference will feature a keynote speaker, concurrent sessions, panel discussions, interactive learning for all attendees to participate in and a sponsor tradeshow with networking opportunities.
Entertaining Social Events
The MSDO conference always hosts some great networking social events.
Previous conference delegates will tell you, the MSDO conference is a chance to have a lot of fun and you get to connect with old friends and make some new ones.
Networking is what MSDO is all about. Come to the 2024 conference in Kelowna to blend learning with networking.
Pricing & Registration
Fill out the form below and click the “Register and Pay” button to be taken to our secure Stripe payment system to enter your payment details.
Notes:
Use coupon code SAVE200 below to receive our early bird registration discount.
Municipalities that are not current MSDO members and register for the conference
will receive a complimentary MSDO membership for the remainder of 2025
Our 2025 Sponsors
Interested in becoming an MSDO National Conference Sponsor?
Check back soon for our 2025 Conference Sponsor Package
Need to Contact Us With a Question?
If you have a question about the MSDO Annual Conference that is not answered here, please use our Contact Us form and we would be happy to provide you with additional information.