Relive the Excitement of MSDO 2026

Looking Back: MSDO 2026 Conference

The 2026 MSDO Conference brought municipal professionals together to connect, collaborate, and explore what it means to be “Service Champions from Coast to Coast.” Hosted by the Town of Caledon from May 12–14, 2026, the event focused on modernizing public service, leveraging digital tools, and fostering inclusive, human-centric workplaces.

Key Themes & Takeaways

• Digital Transformation: Presentations focused on building a “Digital Front Door” for residents, automating recreation services, and upgrading internal knowledge bases using modern CRM solutions.
• Human-Centric Service: Speakers shared strategies for maintaining public trust during service disruptions and designing equitable, barrier-free service access for diverse communities.
• Workforce & Operational Excellence: Sessions covered the power of Lean Communities of Practice to optimize municipal operations, alongside data-driven strategies to advance gender equity and talent retention.
• Inspirational Leadership: World-class athlete and humanitarian UNSTOPPABLE Tracy Schmitt delivered a powerful keynote on overcoming uncertainty and building resilient, high-performing teams.

Memorable Experiences

• Scenic Venues: Sessions were held at the beautiful Hockley Valley Resort.
• Local Culture & Networking: Attendees enjoyed unique local experiences, including a tour of TPC Toronto at Osprey Valley, a laid-back welcome reception at GoodLot Farm & Farmstead Brewery, and an “Art After Dark” evening at the historic Alton Mill Arts Centre.
• Celebrating Innovation: The conference concluded with the MSDO Annual General Meeting and the prestigious MSDO Awards Gala, celebrating outstanding achievements in municipal service delivery.