About MSDO
Join us in transforming municipal services across Canada with innovative solutions and collaborative efforts.
MSDO brings together senior service delivery professionals for networking, educational and professional development through channels such as an interactive online forum for members, webinars, an annual conference, and provides municipal representation in federal-provincial-territorial service delivery initiatives.
Our Journey
MSDO began in 2002 as an informal network of municipal service delivery leaders, officially incorporating in 2008.
Starting with a vision to improve municipal services, we’ve grown into a nationwide leader.
Our annual conferences, which began in 2015, and online forums connect municipal staff across the country, fostering innovation and the sharing of best practices to better serve communities.
Our Vision
To be a highly visible, sustainable and recognized association of engaged members collaborating to promote municipal service delivery excellence in Canada.
Our Mission
To promote municipal service delivery excellence for Canadians
by providing members with:
- access to information, resources, best practices and like-minded municipal service professionals;
- a strong municipal voice in broader public service improvement initiatives; and
- a sustainable association that meets their needs.
Our Member Benefits
Best Practice Sharing and Networking
- Access to members and their vast knowledge and experience
through the members’ forum, an excellent resource to have
your questions answered and best practices shared - Annual national conference for member learning and
networking - Regular virtual meetings with our members
- Access to membership survey results and collaborative
information sharing - Â Endless networking opportunities with a great group of individuals
Advocacy
- Opportunity to support the growth and professionalism of
municipal service delivery - Ability to participate in discussions with federal, provincial,
territorial and municipal counterparts involving service
improvements including identity management, digital
strategy, service to business, channel shifting and service
collaboration - Ability to influence and offer your voice on service delivery
issues at a national level through organizations such as the
Institute for Citizen-Centred Service (ICCS) and the Public
Sector Service Delivery Council (PSSDC)
Other
- Discounted price for MSDO annual conference and ICCS
products and courses
Meet Our Board of Directors
Our Board of Directors consists of dedicated professionals who bring a wealth of experience and expertise to MSDO. Each member is committed to advancing our mission and vision, guiding our organization towards achieving excellence in municipal service delivery.
Michelle Orth
Chair, City of Toronto, ON
Zaman Alkhafagi
Vice Chair, Region of Waterloo, ON
Dayna Alexander
Secretary, City of Richmond Hill, ON
Canice Mok
Treasurer, York Region, ON
Rene Nand
Director at Large, Peel Region, ON
Shelley Darlington
Director at Large, Niagara Falls, ON
Andrew Tobin
Director at Large, St. John's, NL
Doug McGuire
Director, Jurisdictional Relations, City of Grande Prairie, AB
Kate Murton
Director, Communications & Engagement, Town of Caledon, ON
Mason Buettner
Director, Communications & Engagement, Kelowna, BC
MSDO Committees
The Conference Planning Committee is vital to ensuring that the event is a valuable experience, providing educational content, inspiring new ideas, and fostering meaningful collaboration among municipal service delivery professionals.
We are always looking for enthusiastic volunteers to join this vital team. Contributing your skills and perspective to the committee is a rewarding way to support MSDO’s mission and shape the future of our annual conference. If you are interested in making a difference and helping to create an unforgettable event, please email us for more information on how to get involved.